SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jenkins Outdoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jenkinsoutdoors.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as the description of great quality. Arrived in Brazil all right.
Very nice tent. Agree with all good youtube reviews
Great tent
The tent is very good. Quality is decent. Delivered in 3 weeks. I was not lucky and the pegs came green, but otherwise normal. P.S. And another peg came 11.
Thank you to aliexsprese. A product as I expected.
Not tested. But is extremely compact and lightweight.
Everything is like norms. Good store in communication. I recommend
Excellent
The tent is very good and quality, the weight with a mat of 2,2 kg, the description fully corresponds. Slightly more in size than Mongar, which is more convenient without a significant increase in weight. Colia yes, green. I took a version with a skirt, for windy and cool weather. Delivery fast via eMEX. Keep in mind that the shameful Kazakhstan customs has introduced some kind of shit, in which it is necessary to submit the waste paper to the customs, I.E. Go to hell on the street, lose time, contemplate corrupt ugly faces, etc. Or you can pay extra. Money Mail (3000 tenge), so that they did it for you, while all the waste paper will need to collect, scan and send the mail. With the display of mail there are no such problems, apparently the lobby
The model/color of the tent was the same which I wish. Naturehike Official Store employees made me informative support during shipping. My main wishes concerning the goods were taken into consideration and our discussions with the store on details of the shipping were constructive.
Tent super. All yakisno.
Brazil! Received the tent after almost 1 month. Am satisfied with the product.
Everything corresponds to the description, except for the bandage, it is Velcro, and not on Duraflex, but this overall picture does not spoil. Delivered quickly. Collected, dismantled all the hood.
Everything is super. The delivery of the tent was from Ukraine. Ordering other goods on Ali, it is noticeable that the official naturehike holds the brand. I recommend
Thank you for the fast delivery
Great tents. We take the milking club for the third time. Easy.
Causes conflicting feelings. There are no complaints about the quality of materials and the internal volume. But Big Agnes was completely copied, although Chinese friends could correct his obvious shortcomings. Narrow cross over the Tambour, because of this the volume of the inner tube is lost, the top of the zipper of the awning hangs over the canopy, at the entrance-exit the rain will fall, with the closed zipper remains to rely on its valve, which is sometimes wrapped with a zip runner. For cooking tambours are suitable but still not enough because of the strong slope of the walls. As an ideal in this regard, there is a long cross from Mungar (he is a hub-hub). No "hammock for the cat" and loops for its fastening, a pocket on the grid only on one side. Why so? A mystery. The size of the bottom of the inside and the futprint do not match, if you put the canopy under the already installed awning pegs will have to rearrange. Uncomfortable. If the manufacturer combines in one tent the technical solutions of the hub-Hubbi and copper Spura-will be a dream tent!
Long chose a tent, stopped on this model. Came to St. Petersburg for a week, at first glance the quality is good, I will walk in the summer. Going intuitively clear, the 2nd thin is full of space, you can in the 3rd, but in cramped. Ventilation on one side only. The tent is not symmetrical, the roll to sleep is not an option
The goods are received. The courier brought home. This is the second tent of this model. Going quickly, inside is quite spacious, pleasing almost vertical side walls. It would be great to make the door opening of the inner tent so that it (door) does not fall down (on snow/wet grass and under shoes) Even the nuance of the previous order futprint was Burgundy, as well as the bottom of the tent, and despite the fact that it was rectangular, it had a color marking of the strings, which are attached to the fastes, for easy installation. And in this delivery, the futprint is dark gray, the slings are equally black, and most importantly, the futprint is longer than the necessary I.E. When installed, it freely lies under the tent, not in stretch. Again last time this was not))) here are such picnics)
Items arrived quickly. Great service
Excellent tent for your money!
Interesting tent. But only one night spent in the tent. It's too early to talk about something.
Tent super. No complaints! Weight corresponds. Hubs are reliable. Even the upper hinge is aluminum. Everything spoils delivery. From the warehouse in the Russian Federation took longer than their China.
Already there is a more compact tent of this company, wanted a little more comfort and space, took this... We are delighted!
Чудовoh, it came for 6 days, delivery from Ukraine.