SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jenkins Outdoors (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jenkinsoutdoors.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thin very low quality, delicate product not tested space, hope שיחזור complete. Took three months to reach.
Delivery is very long. The rug itself is very good, dense and light. I got there. Thank you.
Great item!
Quality mediocre... But your money is worth it.
its ok
Came spoiled
The mat is stunning, compact in the folded form, weightless. Unexpectedly turned out to be quite soft, and elastic, does not sell
All as in the description, comfortable, took already such four
I thought it would be a little bit fatter, but good overall very good, it looks strong,, missing to test it, thank you store
I recommend this product otrimav across the city trochi zimyatiy edge, Prot in a nice view
Delivery to Pyaterochka in 10 days, super!
The goods are received, there are no defects, corresponds to the description. The mat is soft. With my weight (90 kg), it would be necessary to firm the material.
Ok
Thank you, I'm happy
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Hello! The parcel is not received by me, and the message has come that the parcel is delivered. Help me. Sincerely
I bought it for a rubber boat and for the beach. The product is normal. I got it all well. I recommend the buyer.
It’s a great mat. Very comfortable.
The mat is as described. Delivery was super long and hadn’t tracking information.
Just super
No good old foam better. The mat is really light, but due to the quality of the foam. It is undense and resembles gyms for the gym. No smell. Delivery 2 months. I even managed to open a dispute, but after 2 days I received the goods and closed it. Dimensions: width 56 cm. Length approximately 170 cm (number of sections 12 x section width 14 = 168 cm) thickness. If you consider the height of the navel, then 2 cm will, if only the material itself, then barely 1 cm
Fast shipping. Penky's great. I bought it on recommendation. The alloy is more expensive and the quality is worse.
As described
Good Quality
Chic mattress. Light, but thick enough to be not rigid. This is the second. The first was not one hike, but I liked my mother for sports. I ordered myself a second (this). Came quickly